What Our Customers Are Saying
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-Anonymous
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A friend at work was telling a story about have they bought their 5th Wheels several years ago from River City RV and how surprise they were the be able to buy the 5th Wheel at price they thought was to good to be true. My wife and had been looking at travel trailers for several months, (online and going to dealerships), but had made the trip to Grants Pass. So the wife and met Keith Hostkoetter at the dealership and he showed us several models. We thanked him and drove home. A week later we called him up and made an appointment to met with him to take a second look at a Hideout we thought might work for us. 30 minutes later we came to terms. We have be very happy with the before and especially the after the sells service we have received. We bought the trailer back in December of 2019 and I am now writing this recommendation now for I wanted to wait and see how the trailer worked and what the service would be. I can highly recommend anyone to visit Keith and the good folks at River City RV in Grants Pass Oregon
-Anonymous -
Scott , mike and Micah were all very accommodating!! Great experience with dealership and employees! Just a little frustrating with Winnebago purchase as wiring with lights going out first drive home!!
Dave Palmer, Coeurdalene, IDAHO -
I purchased a 55 willys wagon from river city rv and it was by far the best experience I've had at any lot. Scott Busby was very helpfull and just down to earth. They where very fair with the deal we made. I left very happy. I highly recommend talking to Scott if you stop by you won't regret it.
Dylan Krehbiel, Grants Pass, OREGON -
We have owned many RV's over the years from tent trailers to 45 foot class A MH. But this is our first time purchasing new. Scott was awesome, he listen to our plans and needs and move us in the direction to fill them. When the decision was made there was very little negotiating needed since the pricing was so good. Then the financing was smooth, easy and fast with Mandy......she was great. Then came our walkthrough with John, he was awesome answering all our questions and extremely thorough in how everything worked. Overall this was are best experience in purchasing an RV and we recommend visiting them!! They are not high pressure and truly want to help fill you needs.
-Anonymous -
One of the best buying experiences ever! Salesperson was extremely helpful, courteous, and professional. Went over and above regarding helping me find just the right coach for me. NO pressure whatsoever! Once coach was decided on, the rest of the purchase went like a dream. Entire staff was helpful and professional. If you are looking for new or used, be sure and stop in to see them, ask for Scott B! Thanks River City RV!
-Anonymous -
My husband and I needed a fifth wheel and had anout a week to find it and a tow vehicle. We visited most of the RV dealers in the Medford area. Repeately salesmen tried to steer us toward 5th wheels that were too big and new. We asked Nick to show us slightly used 5th wheel and he showed us the home we ended up buying. It is perfect and Nicks low key and honest approach made a potentially scary buying experience much easier. We had some set up problems after we moved into a park. Nick and his colleagues talked us through troubleshooting and led us to the sollution: power was switched off at the site! We are lifelong fans of this business!
Michelle Arnold, Brookings, OR -
We had been looking for our Montana 5th Wheel for several weeks. We live in the San Francisco east Bay Area and had been talking with another dealer in Redding, whom I wont mention (its a national chain that rhymes with ramping twirled). We hit an impasse with the deal with an approximate $10k gap. We found our rig at River City RV using RV Trader on the web. We communicated with Gary B. at River City RV. We immediately worked out a far better deal than we had with the Redding dealer. The process was seamless and there was never a hint of deception or a feeling of being ripped off. After taking delivery of the Montana we stayed in The Grants Pass area with our rig and River City continued to impress us with their post sale service. We had a couple of minor issues with the rig (standard stuff) and they quickly addressed and fixed the issues. River City is more than worth any drive. The whole process was a breeze, fun, and on the up and up. We cant say enough good about River City, Gary, and the service staff. Any RVer knows that the service department at most dealers is their weak link. Not River City. Do yourself a favor and check them out.
-Anonymous -
We had the BEST experience with the purchase of a new trailer. We are first time trailer buyers, and our salesman Scott took the time to explain things, showed up countless trailers, and worked hard for us regarding pricing. Scott was an absolute pleasure to work with and we would recommend him to anyone looking to purchase a trailer. Every person we encountered was great. From Scott to Jake in finance to Devin who answered COUNTLESS questions when we picked up our trailer! River City RV you have earned customers for life!
Jeanette Isley, Rogue River, OREGON -
Gary and his staff were so good to us. Gary went above and beyond to help us even after business hours. He was very knowledgeable and helpful. We are customers for life. We will not go anywhere else for or future recreational vehicle needs. Thanks Gary!!
Jeramiah Pierce, White City, OREGON -
We had such a great experience with River City RV. Honestly, I never thought I would be writing a testimonial about an RV dealer as my previous experiences had led me to believe they were all the same. I can tell you that River City is the positive exception. Gary was fantastic; so professional and really worked with us to make the whole process enjoyable. Plus, Mike in the service department was great in helping with our technical questions and getting back to us right away with answers. If you live in the Portland area, let me tell you it is well worth it to give Gary a call if youre shopping for a new or used RV. Two thumbs up!!! Jonathan and Yvonne Skeele - Forest Grove, OR.
Jonathan Skeele, Forest Grove, OR -
thanks to Jeff , Jamie and Rob in service from Sylvia and Carl
sylvia welke schwindeman, dunsmuir, CA -
Gary and his crew are the best of the best! He worked hard to get us what we wanted and Jamie, in finance, just has the best personality. If you are looking for an RV, this should be your first and final stop--it doesn't get any better than this.
Rick and Jan ChezikMarch, Central Point, OREGON -
What a fantastic experience we have had with the folks at River City RV. This is our 5th Toy Hauler purchase so we knew exactly what we were looking for when we contacted Gary. We had found what we wanted elsewhere here in California where we live, however we retracted the deal because the first dealer did not disclose damage they had caused. Luckily we found the last (exact) make, model, extras, etc at River City RV. It was okay that it was more than 4 hours from our home because Gary was great with us on the phone. He made sure we weren't making that trip for nothing. He personally checked out the coach we were interested in, took our trade info and photos into consideration and we came to a no games agreement on the phone. We went the next day and found him and his team to be genuine and honest. Mike F was great with our deal and so was Jan, our finance manager. We left that day with terms we were happy with and a delivery date we were excited about. Mike and Brad in service had our new 2017 Fuzion ready as promised today when we arrived and went over it thoroughly. We couldn't be happier and we feel like we were treated very well. I will happily refer my friends and clients to River City RV.
Catherine C, Chico, CA -
I love this place!! We looked for over a year for just the right RV at the right price. This was our first RV and everyone at River City RV was so gracious, no pressure, excellent customer service. We bought a used RV in October and NO BUYERS REMORSE whatsoever!!! If I ever buy another RV I wont go anywhere but River City RV!!! :)
Sheri H -
We ordered our 2015 Bighorn 5th wheel from Gary who walked us through the purchase details. We came away feeling no pressure, in fact the opposite experience. After adding some extras our purchase price was well below anyone else on the west coast. We were very pleased to sign the agreement. During the build process Gary kept us informed of the anticipated delivery date and assisted in adding a late option.
Once the coach arrived we were scheduled to do a walk-thru with John a service tech. John did a great job delving into all the systems and set up procedures. We are experienced RV'ers and still learned some good pointers...that's the beauty of having a service guy with you.
There were some interior trim items that we noted for repair and a scratch on the front nose from transit. These were taken care of quickly.
When we got the call for our pick up date from Gary I asked if he could store it for three additional days to allow us to button things up at home. No problem...
As I write this we are happily eating breakfast after a restful night in our new Bighorn camped along the way to visit family.
The whole process of this purchase was great! Gary, Micky and the rest of the crew at River City RV were so down to earth, yet professional to work with. We have our camper on consignment with them now!
Bill & EvaBill L -
We Had found the RV we were interested in at River City RV online, we had made several calls asking questions about. We decided to drive from Calif. to Grants pass to check out the RV in person. It was everything we had been told. The sales departed worked with us, as well as the service & financial departed.
The RV was ready for us to do the walk through and for us to take delivery as they had said. We had a wonderful experience and would highly recommend this dealership.Reta M, Geyserville, GEYSERVILL -
I was looking to buy my first travel trailer and had contacted aaanother rv center. They had made multiple promises that I later found to be untrue. I contacted Gary who was extremely helpful and truthful. Gary gave me a straight forward quote and was willing to include the bare necessities the other traaailer center refused. I live in Northern California and chose to purchase a trailer closer to my home in the end. I even spoke with Gary regarding the purchase I ended up making and he helped to point me in the right direction.
Cory O, CA, SANTA ROSA -
Bought a cougar trailer just over a year ago. Beautiful camper. Shortly after getting it we had a couple issues that we couldn't deal with right away because we were living in it while buying our house. Long story short, I waited until a year and a month (expired warranty) to deal with it. I called Rick at river city RV where we bought it and he was awesome! He got everything covered under our extended warranty and even took care of a couple other minor issues while it was there. Great service!
Steve M M, Central Point, OR -
We ordered a 2017 Landmark 365 Newport after looking for about a year. We priced one all over the US and attended a few RV shows and Gray of River City RV gave us the best price. We could not make up our minds and kept changing things up. Gary and his staff were very patient and not pushy at all. The factory reps, Joe and Andy were most helpful. Even though we were looking and asking questions at their busiest times they always took the time to help when we asked! For us, it was a long, sometimes frustrating road. Gary is most knowledgeable and went above and beyond to make sure our wants and needs were met. The service team at this business is also top notch! They did an incredible job installing our extras and in fixing the very minor cosmetic issues we found during our walk through. They were fast, answered all of our questions and made sure we knew how to use our RV.
Ramon F, Cottonwood, CA -
What a fantastic experience we have had with the folks at River City RV. This is our 5th Toy Hauler purchase so we knew exactly what we were looking for when we contacted Gary. We had found what we wanted elsewhere here in California where we live, however we retracted the deal because the first dealer did not disclose damage they had caused. Luckily we found the last (exact) make, model, extras, etc at River City RV. It was okay that it was more than 4 hours from our home because Gary was great with us on the phone. He made sure we weren't making that trip for nothing. He personally checked out the coach we were interested in, took our trade info and photos into consideration and we came to a no games agreement on the phone. We went the next day and found him and his team to be genuine and honest. Mike F was great with our deal and so was Jan, our finance manager. We left that day with terms we were happy with and a delivery date we were excited about. Mike and Brad in service had our new 2017 Fuzion ready as promised today when we arrived and went over it thoroughly. We couldn't be happier and we feel like we were treated very well. I will happily refer my friends and clients to River City RV.
Catherine C
We found the rv we were looking for at River City Rv in Late Feb. We then placed a deposit, and the pandemic struck. River City held the rv until June when we could get away to take possession. Cannot say enough about their courtesy and professionalism. Highly recommend them for rv purchases.